Services - Support Plans
Our Business IT Support Plans provide a range of different options from simple Bronze prepaid support hours right up to the Gold plan that offers proactive IT management and unlimited support for your business.
It's not just about monitoring that lets you know something is wrong. It's not just about remote access to troubleshoot issues. It’s about a proactive preventative approach to keeping your systems online. That's why our managed IT services utilize a series of best practices we have developed over our 7 years of experience.
IT Asset Management
Accessible from one integrated and consistent web‐based interface, the Comwire IT Automation Platform delivers this comprehensive IT asset management right to your fingertips. Automatic recurring network discovery and system audits keep inventory up to‐date and accurate at all times.
Using only a Web browser, you can quickly access the computer inventory information needed to see and manage the network efficiently from anywhere at any time.
IT Asset Management Discovery
With Comwire IT, a simple automated scan of the network will identify any IP‐enabled device to obtain an accurate picture of your IT assets.
- Gather basic inventory data or detailed hardware, software and OS configuration data
- Automated inventory scans help you understand what you have, without manually gathering data
Software and License Audit
- Discover and inventory all software applications, license keys and duplicate licenses.
- Maintain a comprehensive view of software license use and easily respond to audits with extensive application usage, license compliance reporting, and license reporting features.
Compliance
To maintain corporate compliance, it is essential to know what software is installed on which machines and the license availability of your critical business applications and operating systems. Using Comwire IT’s detailed reporting capabilities, you have access to the critical information about your IT assets.
Performance Monitoring
IT driven businesses cannot afford system outages and bottlenecks that affect productivity and customer satisfaction. Proactive IT system and application monitoring can help mitigate availability issues before users notice any difference in performance.
Comwire IT:
- Proactively monitors systems and devices to efficiently detect potential problems and automatically respond to defined conditions.
- Implements best practices to identify and resolve network infrastructure and system problems.
Maximize Network and Server Uptime
Comwire IT maximizes network availability and uptime by monitoring all aspects of your network servers, workstations and devices. When a monitoring threshold limit is detected, Comwire IT creates a service incident and takes automated remediation action such as restart a service, rebooting the machine, or running a specific IT procedure.
Increase Visibility and Performance
IT assets are often in disconnected areas such as data centres, office buildings and remote facilities. This makes is difficult to monitor performance, dependency, and business relationships across the organization without an integrated management platform. The functional integration of the Comwire IT Automation Platform provides network visibility utilizing asset and monitoring data within active dashboards, queries and executive level reports. This unique capability allows Comwire IT to view performance across the organization and make more informed business decisions.
Help Desk Workshop, Onsite and Remote Desktop Management
Comwire IT’s remote control capabilities provide easy, fast and secure remote desktop management of your entire computing infrastructure from anywhere.
- Secure remote access to all of your managed computers
- Wide range of response times, dependant on your needs.
- Support issues can be called into our helpdesk, emailed or sent via SMS.
- Ensure maximum security using 256 bit RC4 encryption for all sessions, enabling a secure FTP environment with standard Explorer drag and drop file transfer capabilities
- Implement secure online Chat between end users and support personnel and Secure Broadcast Messaging from administrators
Patch and Upgrade Management
From simple fully automated patch deployment to script based automation for a customized deployment, Comwire IT delivers a secure and comprehensive enterprise class automated patch management solution to help keep security holes closed with a mouse click. Comwire IT provides:
Automatic and Recurring Patch Scans
- Scans networks for installed and missing security patches regardless of the size of the environment
- Automates the tedious process of researching
- Detects vulnerability
- Identifies which patches are installed and date installed
- Determines which patches are needed
- Monitors and maintains patch compliance throughout your entire enterprise
Comwire IT Agent Technology
- Ensures that all systems are protected, even remote users on laptops and workstations
- Implement across entire network, not just servers
- Always know what patches and security holes reside on each user's system
Automated Patch Deployment
- Simultaneously deploy all required patches
- Support for all current Microsoft operating systems
- Maximize uptime
Monthly IT Management Reporting
- Comwire IT provides each month detailed reports including the following:
- Changes to Computer Hardware or Software Disk Utilization
- License Usage and Compliance
- Network Usage and Statistics
- Server and Workstation Uptime History
- Service Desk / Help Desk Trouble Tickets
- Computer Logs and Status
- Security Patch and Update Status
Quarterly Onsite IT Management Meeting
Every quarter on we offer an onsite meeting to analyze your current IT environment in the following areas:-
- Overview discussion of support tickets over the last quarter
- Comprehensive analysis of your current IT hardware and identification of any hardware that is recommended to be replaced.
- Report summary on email based Viruses and Spam filtered by our hosted Symantec Brightmail Email Filtering or Sophos Pure Message
- Report summary on local endpoint (Servers and Desktops) virus and threat detections and removals using our Managed AVG Enterprise Endpoint Protection service or Sophos.
- Offsite backup data management including reporting on success rates and possible ways to exclude any data that is no longer required to be backed up.
- Identification of any possible areas of improvement in your IT systems
- Notification of any changes to our IT management strategies and any new products.
Support Plans
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IT Asset Management |
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Performance Monitoring |
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Patch and Upgrade |
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Monthly IT |
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Quarterly Onsite |
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AVG Enterprise |
$9.00
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$9.00 | |
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Workshop Support |
Prepaid Support hours |
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Unlimited |
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Remote Support |
Prepaid Support hours |
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Unlimited |
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Onsite Support |
Prepaid Support hours |
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Unlimited |
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Call out fee |
30 mins |
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N/A |
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Pricing per server |
N/A |
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Pricing per workstation |
N/A |
P.O.A |
P.O.A |
For pricing and more information on how this solution is suited to you, please call us today & speak to one of our friendly sales team.
