Case Studies
Adelaide City Doctors
Dr Jill Maxwell’s general practice in the Adelaide CBD was heading in a new direction, and therefore required an IT upgrade. Their original set-up consisted of a desktop PC, which acted as a file server for all the other PC’s in the practice to access data for their medical software. Backing up data was performed by two external hard drives, one week on, one week off. This existing setup had several limitations in areas such as data management and backup, as well as remote access.
After in-depth discussions with Principal Doctor, Jill Maxwell and Practice Manager, Colleen Hanlon regarding the future direction of the practice, a virtualisation server solution was designed and recommended by Comwire IT. The ability to work remotely was of high importance, therefore a combined small business server and terminal server was installed on the one server. This was exactly what the doctor ordered! Impressed with Comwire IT’s recommendations and solutions, Adelaide City Doctors implemented the virtualisation solution.
Once installed, this solution enabled all users to access all software programs directly on the terminal server via terminal services, providing a more efficient and faster operating environment. Medical software now only requires upgrades to be performed on the Terminal Server instead of every desktop PC, and all staff can work from home as though they are in the office via remote access if and when required. Backups are now performed daily via a backup tape drive to tape, and are changed daily and rotated weekly in coordination with data going offsite.
As a result of the new server upgrade, Dr Jill Maxwell’s practice is now operating seamlessly with a fully integrated solution designed specifically for their busy practice.
"We have recently had a complete revamp of our IT system with the introduction of Terminal Service. The initial install went smoothly, with the techs working well together to keep the time and disruption to a minimum. Inevitably, initial teething problems have occurred, and the staff are always willing to sort these out quickly and without fuss. Comwire IT are a friendly and courteous group and a pleasure to deal with". - Colleen Hanlon, Practice Manager - Adelaide City Doctors
Recently Adelaide City Doctors relocated premises and Comwire IT assisted to project manage the IT during the setting up of the new office and the relocation of equipment from the old location to the new.
As part of their new office Comwire IT implemented a complete Cisco VoIP solution tailored to their needs. This system has enabled them to become more efficient in the way they communicate and is saving them hundreds of dollars each month, making the large phone bills they were so used to getting a thing of the past.
For more information on the solutions that Comwire IT has implemented with Adelaide City Doctors, please call one of our friendly sales team for a chat.
